Bob Discount Furniture Bedroom Sets

Bob Discount Furniture Bedroom Sets

I purchased a 6-piece bedroom set from Bob’s Discount Furniture (Monroeville, PA) on 3.2.17. My order was PAID IN FULL–in cash–on the day of purchase. I was advised at the time that my furniture would not be available until 3.22.17, so I scheduled delivery for that date. On 3.17.17, Debbie, from the Monroeville store, called to say that they didn’t have all of my pieces in stock. We rescheduled delivery for 3.28.17 as it was paramount that I receive the furniture in one delivery. However, when the delivery truck arrived this morning, I was still missing 2 pieces and 1 of the delivered pieces was damaged. Mind you, I received 3 telephone calls and 2 texts messages since last Thursday confirming delivery, but not ONE phone call advising of the missing furniture. (This indicates a willful intent to deceive as Bob’s: 1. knew that all of my furniture was to be delivered together; 2. knew they didn’t have all the pieces; 3. called to confirm delivery; 4. yet never advised of the missing furniture.) I called customer care after the delivery service left, and they agreed to replace the damaged piece and bring the missing pieces on Thursday 3.30.17. However, I was advised that I would have to confirm my requested delivery time directly with the store as well as request any type of credits or refunds for the inconvenience from the store as well. I went to the Monroeville location at 10AM and was greeted by Erich, the Manager, who advised that errors happen and there is nothing he can do about it. I was then advised by the other manager, Tiffany, that she could not guarantee my delivery time nor issue any credits for my inconvenience. At that point, Erich advised that he will refund the whole order and that I would get my money back when the merchandise was retrieved. HOWEVER, Bob’s is refusing to schedule a pick up to retrieve the merchandise. The delivery service is more than willing to come get it, but the pick up has to be confirmed by customer service. Customer service is refusing to confirm the pick up with the delivery service, the store, and myself. The last service rep that I spoke with, Jaime, said that the request was “put in” for Thursday but he doesn’t have a time, they won’t confirm a time, and there is no one in the company that will confirm the date or time or resolve this matter other than the vague information that he provided. So, basically, I am to just wait and hope someone shows up and once they do, Bob’s will ‘consider’ giving me my money back. I have been trying to resolve this matter with Bob’s since 7AM. Thirteen hours later and I have no resolution, no money, and incomplete/defective furniture. (Yet, they did have the nerve to call with an automated survey asking how satisfied I was with today’s delivery.) Bob’s has had my payment in full for almost 30 days. Bob’s did not deliver my furniture as promised, in good condition, or within a reasonable time frame. Bob’s will not commit to retrieving the defect merchandise or refunding my money. IT ALL SOUNDS LIKE FRAUD AND THEFT TO ME! Don’t do business with Bob’s Discount Furniture. Their prices are low because they keep your money without giving you the goods.
bob discount furniture bedroom sets 1

Bob Discount Furniture Bedroom Sets

Victor of Jamaica, NY on March 3, 2017Satisfaction RatingI just fully furnished my home with Bob’s furniture. I bought a lounge sofa with sleeper in September of 2016. Purchase Goof Proof plan for everything. In January of 2017, I notice the sleeper section is sinking in when sitting. Very uncomfortable. And one of the cushion is ripping apart from the seams. Mind you these product are barely 3-4 months old. Been trying to get Bob’s technician to come out and look at. They schedule someone and never show up. Call Bob’s back only for the customer rep Quote “I can’t tell you what happen.” Basically they have no reason why no one show up. Call back again 3 times was told “we are sorry” and set 2 new dates again. And again no one show up. Never receive a call for the time frame window. Bob’s discount furniture is the worst and crappy product. They will literally take your money and give you the runarounds. I will seeking legal battle with them. It is unfair.Helpful?YesNo
bob discount furniture bedroom sets 2

Bob Discount Furniture Bedroom Sets

Renita of Jamaica, NY on March 8, 2017Satisfaction RatingI bought a sofa from Bob’s and got the goof proof protection plan. My sofa start to crack and peeling. When I call Bob to report about it they giving me hard time saying that can’t happen to the sofa as it a 100% leather so they did nothing. A few month later my sofa rip. I call the goof proof to file a claim. They said Bob have to take care of the leather peeling first before they do anything. I call back Bob’s. They send someone out to look at the sofa. When they came nothing happen. I call, they saying that they can’t do anything as the sofa is 100% leather. They don’t want to change or exchange my sofa. They just rob people by telling them get warranty and goof proof is waste of money when they will not fix or replace so what can I do now? Someone help with some advice. Ask to speak with supervisor claim he is not around. What kind of company is this.Helpful?YesNo
bob discount furniture bedroom sets 3

Bob Discount Furniture Bedroom Sets

Roger of Saco, ME on March 4, 2017Satisfaction RatingScarborough, ME manager RJ needs people skills. Purchased a dining room set. When delivered there was a broken leg on a chair and a chunk of the pedestal had broken off. Someone glued and painted the issue. When my wife dusted the new purchase she found that the glue and paint were fresh. I couldn’t believe it and both of us needed up with glued fingers with black paint. We went to the manager RJ and he was dismissive of our situation saying that the delivery had NOTHING to do with Bob’s when the delivery truck was ladened with Bob’s face and ads, we paid the store for delivery and the guys who delivered said they worked for Bob’s. The manager RJ offered no help whatsoever. He never gave us direction, never called, etc. If you decide to buy from Bob’s be certain that you have rubber gloves to receive the merchandise. Remember that their philosophy is that you cannot return ANYTHING once they have your money. Sad company deal with.Helpful?YesNo
bob discount furniture bedroom sets 4

Bob Discount Furniture Bedroom Sets

Scarborough, ME manager RJ needs people skills. Purchased a dining room set. When delivered there was a broken leg on a chair and a chunk of the pedestal had broken off. Someone glued and painted the issue. When my wife dusted the new purchase she found that the glue and paint were fresh. I couldn’t believe it and both of us needed up with glued fingers with black paint. We went to the manager RJ and he was dismissive of our situation saying that the delivery had NOTHING to do with Bob’s when the delivery truck was ladened with Bob’s face and ads, we paid the store for delivery and the guys who delivered said they worked for Bob’s. The manager RJ offered no help whatsoever. He never gave us direction, never called, etc. If you decide to buy from Bob’s be certain that you have rubber gloves to receive the merchandise. Remember that their philosophy is that you cannot return ANYTHING once they have your money. Sad company deal with.Helpful?YesNo
bob discount furniture bedroom sets 5

Bob Discount Furniture Bedroom Sets

Scarborough, ME manager RJ needs people skills. Purchased a dining room set. When delivered there was a broken leg on a chair and a chunk of the pedestal had broken off. Someone glued and painted the issue. When my wife dusted the new purchase she found that the glue and paint were fresh. I couldn’t believe it and both of us needed up with glued fingers with black paint. We went to the manager RJ and he was dismissive of our situation saying that the delivery had NOTHING to do with Bob’s when the delivery truck was ladened with Bob’s face and ads, we paid the store for delivery and the guys who delivered said they worked for Bob’s. The manager RJ offered no help whatsoever. He never gave us direction, never called, etc. If you decide to buy from Bob’s be certain that you have rubber gloves to receive the merchandise. Remember that their philosophy is that you cannot return ANYTHING once they have your money. Sad company deal with.
bob discount furniture bedroom sets 6

Bob Discount Furniture Bedroom Sets

Purchased two leather sofas for my son's apartment. Bought the Goof Proof policy since my son lived with a few roommates and we were convinced by the salesperson that the policy would cover EVERYTHING. Less than 2 years later, my son tells me that you can barely sit on both couches. He calls and a technician comes and says it is not a “manufacturer defect” and that there is nothing they can do. My son moves a few months later and the couches are brought to my house. I can now see just how bad they are. No problem, the Goof Proof is a 5 year policy. I call Bob's and they say that I must speak with Guardian, the protection company Bob's uses. Guardian states that because the couches are no longer at the location they were delivered to, they no longer have to cover them. WHAT???? We were never told that. People move, right? We knew my son would not be staying in that apartment for 5 years! Guardian says that that is stated in the policy. I asked them to email me a copy, which they did not do. They transfer me back to Bob's. Fifty minutes later, I am told that Bob's will not send another technician out, which is what I requested. “We stand by our highly trained technicians.” They tell me to speak with Guardian. See what's happening here? I will call Guardian on Monday and I will not let them get away with this. Stay tuned.

Bob Discount Furniture Bedroom Sets

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